FedEx Management Philosophy Essay Example | Topics and Well Written Essays - 750 words

FedEx Management Philosophy - Essay Example According to the report findings the management philosophy of Fred Smith was ‘Take care of your People. They in turn will deliver the impeccable Service demanded by our customers who will reward us with the Profitability necessary to secure our future. This philosophy has been the guiding factor through which FedEx has over the years, built a reputation of on time, undamaged delivery of packages. Understanding the customer needs and providing it to them has been an essential element in building the brand equity. To maintain the services and reputation in a highly competitive market requires efficiency at all levels of employees. The process at each stage is important in delivering quality service to the customers. As the report declares when the courier collects a package, it is given a barcode that contains a vast amount of information. This information helps the company to disseminate information and locate the package at any stage. It also helps the customer to track the delivery because all information is available through the website. With the latest technology, FedEx can keep a close connection with the customer through out the process. The FedEx satellite tracking system identifies where every package is in the system and 55 million electronic entries are made every day. They have developed their Business Intelligence system such that the client need call only once to the company for all its needs. The same software is used all over the world at all its offices.